Effective Date: 22-09-2025
At AYCE Store, we take pride in delivering high-quality Brazilian fashion that meets the highest standards. Please read our Refunds & Returns Policy carefully before making a purchase.
1. No Refunds
All sales are final. We do not offer refunds for any products purchased online or in-store. Once an order is placed and confirmed, it cannot be canceled or refunded.
2. Exchanges (If Applicable)
While we do not issue refunds, we may offer exchanges in the following cases:
- You received the wrong item.
- The item arrived damaged or defective.
To request an exchange, please contact us within [X days – e.g., 3 business days] of receiving your order at 📧 [Insert Email] with your order details and a clear photo of the product.
3. Conditions for Exchanges
For an item to be eligible for exchange:
- It must be unused, unworn, and in the same condition as received.
- It must be returned with original tags and packaging.
- Proof of purchase (order confirmation or receipt) is required.
4. Non-Exchangeable Items
We cannot accept returns or exchanges on the following:
- Sale or discounted items.
- Intimate apparel (e.g., swimsuits, lingerie) for hygiene reasons.
- Items damaged due to misuse, wear, or customer handling.
5. Shipping Costs
Customers are responsible for shipping costs associated with returning an item for exchange, unless the exchange is due to an error on our part (wrong item sent or product defect).
6. Contact Us
If you believe you are eligible for an exchange, please contact us:
AYCE Store
📍 Paramaribo, Suriname
📧 info@aycestore.com
📞 +597 8566785
✨ At AYCE, we are committed to ensuring you love your purchase and will always work with you to resolve any issues quickly and fairly.